Frequently Asked Questions

Key Steps After Receiving a New Booking on Caraving

Introduction

If you're reading this article, it's likely because you've received a confirmed booking, congratulations on your new reservation through Caraving!

To ensure a smooth and satisfying experience for both you and the Traveler, it’s essential to follow a series of steps that guarantee a professional and efficient booking management. Below is a detailed guide with recommendations and helpful resources.

1. Confirm the campsite with the Traveler

Use our messaging system to agree with the Traveler on the campsite where they’ll be staying. This initial communication helps prevent misunderstandings and ensures that both parties are aligned on the installation location.

2. Verify the installation at the campsite

Before anything else, contact the chosen campsite to confirm they allow caravan delivery and pickup on the assigned pitch. Make sure you're familiar with and comply with their specific procedures to avoid unexpected issues.

3. Complete the Vehicle Verification Form

Together with the Traveler, fill out the Vehicle Verification Form during both delivery and return. This document ensures a transparent and professional handover. Don’t forget to document your caravan’s condition with photos and videos at both times. You can download the Vehicle Verification Form here.

4. Sign a rental agreement

We recommend formalizing the booking with a contract signed by both parties. This adds clarity and security to the rental terms. You can download our rental agreement template and adapt it to your needs. Make sure all clauses comply with our Terms and Conditions; consult a legal advisor if necessary. Download the rental agreement here.

5. Coordinate the security deposit

If you require a deposit, agree in advance with the Traveler on the procedure for delivering and returning it. Establishing this process early helps prevent confusion and ensures transparent handling.

6. Offer a welcome gift

A small welcome gesture can make a big difference in the Traveler's experience and lead to positive reviews. Consider including a “Welcome Gift” in your listing description without revealing what it is to maintain the surprise. Discover some of our welcome gift ideas here.

7. Enhance the security of your caravan

Safety is essential for your peace of mind and that of the Traveler. Consider equipping your caravan with basic safety features like a hitch lock, GPS tracker, wheel clamp, fire extinguisher, first aid kit, fire blanket, smoke and CO detectors, alarm system, and high-security locks. These are affordable and add an extra layer of protection.

8. Access Caraving's 24/7 emergency service

For any incidents during the stay, both you and the Traveler can contact our emergency service by calling the 24-hour hotline. This number can be found at the bottom of the “Receipt” available in the booking details.

9. Invite your friends to Caraving and earn Travel Credit

If you’re enjoying your Caraving experience, log in to your Caraving account and send your referral link from your profile (Profile > Recommend & Earn). You can earn up to €15 in Travel Credit for each friend you invite to Caraving, and they’ll receive €5 off their first booking. More info about the Recommend & Earn program here.

Final Tips

Managing a reservation efficiently not only ensures a great experience for the Traveler but also builds your reputation as a Host on Caraving. By following these steps, you’re laying the foundation for future bookings and long-term relationships with Travelers.

Remember, every detail counts—from clear communication to a thoughtful welcome gesture. These elements make all the difference and contribute to an unforgettable experience for the Traveler.

If you have any questions or need additional assistance, feel free to visit our Help Center or contact our support team. We’re here to help you succeed at every stage of the process!