Frequently Asked Questions

The first thing would be to do a search from the main page by destination, dates and number of travelers to be able to identify in the list of results which ones accept Reservation Requests and which ones Instant Bookings. To quickly identify them, we have added a yellow lightning bolt icon next to the price per night in those listings that accept Instant Bookings. This way you will know that those listings that do not have a yellow lightning bolt next to the price per night are the ones that accept Reservation Requests.

Once those that accept Reservation Requests have been located:

1. Enter the listing to see all its information and reviews.
2. If you use a PC, on the right side of the screen you will see a box with the reservation dates and number of travelers and then the "Reservation Request" button. If you are using a smartphone, you will see that same button at the bottom of the page.
3. Once you have reviewed the dates, travelers, prices and the Host's rules, you can click on the "Reservation Request" button. You won't have to make any payments yet.
4. On the next screen we give you the opportunity to review all the reservation data, cancellation policy, Owner rules, etc. which you will have to accept to send your request to the Host. You will also find a space where you can write to the Host introducing yourself and asking any questions you may have. Click on the "Booking Request" button to send the request to the Host. You won't have to make any payments yet.
5. Upon submission, said request will remain in "Pending" status until the Host Pre-accepts it or sends a Special Offer. Don't worry, you still won't be charged anything, nor will you have any obligation to pay it even if the Host Pre-accepts it. Keep looking for other caravaning vehicles as the Host could reject it or simply take a while to respond.
6. The Host can Pre-accept it, send a Special Offer (in this case the request would also remain in Pre-accepted status), reject it, or may not respond.

Pre-accepted: Hurry up to accept the reservation so that it is confirmed for you. Please note that the Host still receives Booking Requests from other people and someone could beat you to it if they accept theirs before you.

Pre-accepted with Special Offer: The Host, after speaking with the Traveler, could send a better offer or add the amount of any additional service that the Traveler has requested and the Request would remain in "Pre-accepted" status. The Traveler has 24 hours to accept that Special Offer by confirming it by making payment. After that time the Special Offer will be lost although it will remain Pre-accepted with its original price. Hurry up to accept the reservation so that it is confirmed for you and not lose it as in the previous case of "Pre-accepted".

Rejected: The Traveler will have to find another caravanning vehicle to reserve.

Host does not respond: The Host has 24 hours to Pre-accept, send a Special Offer or reject the request. If after that time, the Host has not taken action, this request would become expired. That is why we recommend that you do not stop searching and save other options that you like to your "Wish List", in case the time comes you have to look for an alternative caravanning vehicle.

You can see the status of your requests at any time from "Trips" - "Pending requests".